Privacy Policy

PRIVACY POLICY

At Sierra Madre Divers, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, book our services, or otherwise interact with us.

1. Information We Collect

1.1. Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, phone number, date of birth, dive certification details, payment information, and other information necessary for booking our services.

1.2. Automatically Collected Information: When you visit our website, we may collect certain information automatically, including your IP address, browser type, device information, pages visited, and other usage data.

1.3. Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1. Service Provision: To process your bookings, provide diving services, and communicate with you about your reservations.

2.2. Customer Support: To respond to your inquiries, provide support, and address any issues you may have.

2.3. Marketing and Promotions: To send you promotional materials, newsletters, and other communications that may be of interest to you, with your consent where required by law.

2.4. Website Improvement: To analyze website usage, improve our services, and enhance the overall user experience.

2.5. Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. Sharing Your Information

We may share your information in the following circumstances:

3.1. Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, email service providers, and marketing platforms. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

3.2. Legal Obligations: We may disclose your information if required by law, court order, or other legal processes, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our clients and others.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that business transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

5.1. Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.

5.2. Deletion: You have the right to request the deletion of your personal information under certain circumstances.

5.3. Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly.

5.4. Cookies: You can manage your cookie preferences through your browser settings, including disabling cookies if desired.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you are under 16, please do not use our services or provide any personal information to us.

8. International Transfers

Your information may be transferred to and processed in countries other than your own, including the Philippines, where our servers and service providers are located. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than your country.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thank you for trusting Sierra Madre Divers with your personal information. We are committed to protecting your privacy and providing you with safe and enjoyable diving experiences.